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| Q: |
What makes Drphonecom.com different from others? |
| A: |
Drphonecom.com offer special Instant Pin Code/Phone Card service, which is mean you could get Pin Code/Phone Card Instantly (real time) Anytime from Anywhere not like the others.
Our commitment is within this site we will try to provide you the best quality service to meet, economically and conveniently, all your phone card needs
Our Instant Pin Code/Phone Card service will save more than 30% on your residential long distant phone bill for both domestic and international phone calls. It also saves your time to make a trip out to the street corner grocery store or looking for vendor to buy your regular Phone Card. Everything you need is under your finger tips. |
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| Q: |
How can I get my Instant Pin Code/Phone Card? |
| A: |
You get your Instant Pin Code/Phone Card via real time request and e-mail notice (Please see Instant Pin Code/Phone Card Service) after your order has been successfully processed. You will get your PIN and instruction immediately after your purchase. You will also receive an e-mail receipt with instruction and PIN from Drphonecom.com. In order to process your order real-time, you should type in all necessary information and the billing address of the credit card you are using. |
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| Q: |
How to use my Instant Pin Code/Phone Card? |
| A: |
Just simply follow the instruction provided to you. General steps are:
- Dial 800 number provided in the instruction
- Enter your phone card PIN and destination phone number
It is same as how you use your regular phone card. You can use your Instant Pin Code/Phone Card on any telephone from home or office. |
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| Q: |
What if I forget my PIN#? |
| A: |
Send us a message by clicking on "Contact Us" with your name, your e-mail address, purchase date and time, credit card number. We will resent your PIN# along with instruction if your information matches our record. You make every reasonable effort to safeguard your personal information, Instant Pin Code/Phone Card PIN from unauthorized use. Drphonecom.com is not responsible for lost or stolen PIN. |
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| Q: |
How long can I keep using my Instant Pin Code/Phone Card? |
| A: |
You can keep using your Instant Pin Code/Phone Card within the period specified by each Pin Code/Phone Card (provided in your instruction) or until you have used all your money for the Pin Code/Phone Card , which ever comes first. For expiration date of your Instant Pin Code/Phone Card, please check detail information in the instruction sent to you or on the Phone Card. Usually, expiration date varies from one month to half year since your purchase date or with time expire after first used. |
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| Q: |
Will my Instant Pin Code/Phone Card expire if I don't use it in the next number of months? |
| A: |
Probably not because almost all Instant Pin Code/Phone Card expire months after first use rather than months after purchase. But some cards do have (in place of or in addition to) an actual expiration date.
If you have concerns about your card expiring, please call the customer service department of your Instant Pin Code/Phone Card, or e-mail us. |
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| Q: |
Which Pin Code/Phone Card should I buy, with or without connection fee? |
| A: |
Connection fee is an additional fee charged by telephone company for each time when you place a call. Different Company charges different connection fee. Some Pin Code/Phone Card design to charge connection fee up front on every call you make and some design the charge distributed onto the minute rate.
It depends the way how you are going to use Instant Pin Code/Phone Card. If you plan to use once or twice and used up your value of the Pin Code/Phone Card, you may want to go with connection fee, it will will be much more cost effective for you. But if you plan to use up the value of the Pin Code/Phone Card more than three or four calls, you may want to go for without connection fee. The rule of thumb is you should go with the one save your money |
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| Q: |
What is Drphonecom.com return policy? |
| A: |
No Refund after 21 days from the date of purchase. Once the card number and the pin is issued to you, in general there would be no refunds. Unless with investigation and approval of Drphonecom.com on defected pin. We will refund you as Store credit refund only.
For mail orders with physical card, the cards will be refunded upon return if the PIN numbers are not scratched. |
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| Q: |
What is Drphonecom.com Safe Shopping Guarantee? |
| A: |
Drphonecom.com guarantee that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Drphonecom.com |
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| Q: |
Why the rate is lower than what I heard from customer service? |
| A: |
First of all, the customer service uses the face value to do the rate calculation while we use our on sale price.
Secondly, we get wholesale price by ordering very large volume. This makes us possible to provide lower rate to our customers. |
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| Q: |
Does your Instant Pin Code/Phone Card use internet as communication media? |
| A: |
No. All Instant Pin Code/Phone Card on our site use high quality fiber optic cable as communication media. We only sale Instant Pin Code/Phone Card selectively based on quality and reliability. Due to the quality issue of internet Instant Pin Code/Phone Card, we do not sale any internet based Instant Pin Code/Phone Card. |
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| Q: |
Can I use it in other countries besides USA and Canada? |
| A: |
Currently, Most of Our Instant Pin Code/Phone Card can be used only in USA and Canada. We will extend our service to other countries soon. Please come back and check out again. For those customers from Canada, please note only Global Key has 1-800 access in Canada. But there are some of the Instant Pin Code/Phone Card we offer for two way which only favor for US cost saving. Please check in our ordering site. |
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| Q: |
Can I call from or to cell phone? |
| A: |
In Generally, Instant Pin Code/Phone Cards are not designed to use on cell phone, specially for international call. However, it depends on individual manufacturer or carrier. Some manufacturer or carrier may allow you to use for cell phone with much high rate. Some of them simply just don't. If you must use cell phone with Instant Pin Code/Phone Card Please verify with the customer service to make sure with everything before you use it. |
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| Q: |
I am living in offshore states, i.e., Alaska, Hawaii etc. Can I use your Instant Pin Code/Phone Card? |
| A: |
On most of the Instant Pin Code/Phone Cards you could. But Some of our Instant Pin Code/Phone Card have no services in offshore states. However, the rate info may not apply to those states or areas. For customers who live in those areas, please be careful on the instruction of Instant Pin Code/Phone Card. The best way is to verify with the customer service 1800#s listed in our website or the information of Instant Pin Code/Phone Card and make sure it works for you and the rate is what you expect before purchase. |
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| Q: |
Does the rate per minute vary with the time of day? |
| A: |
No. With Instant Pin Code/Phone Card, you are guaranteed the same low rate seven days a week, 24 hours a day. Except some special card make with some time limit for getting more time on your call. |
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| Q: |
What is the toll-free access number? |
| A: |
The toll-free number or local access number varies on each type of Instant Pin Code/Phone Card. The number(s) is used for connecting you and the manufacturer’s carrier for Instant Pin Code/Phone Card which you purchased. |
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| Q: |
What is "local access"? |
| A: |
means that you dial a local number within the same area code rather than dialing a toll-free number to use your Instant Pin Code/Phone Card. In general, By using local access instead of toll-free access, you can cut your long-distance costs almost in half when calling anywhere in the United States, and significant international savings (as much as 10-20 cents a minute savings), as well. |
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| Q: |
Are there any access charges? |
| A: |
Access charges (if applicable) vary on each type of Instant Pin Code/Phone Card, It also depending on your specific needs. For example, a trucker who makes frequent short calls to the dispatcher would want a card with low or no connect fee, even if the card has a higher price per minute. On the other hand, if a person is going to use all the time on a card in a single call, a higher connection fee would be acceptable in exchange for a lower price per minute. |
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